Terms & Conditions

Last updated: 11 May 2025

These terms and conditions outline the basis on which NILOVA ECOM LIMITED (“we”, “us”, “our”) provides products to you through Relentless Gear, either via our website or other digital platforms.

Please read these terms carefully before placing an order. They set out your rights, obligations, and important information regarding your purchases. We may update these terms at any time without prior notice by publishing a revised version on our website. The version of the terms in effect at the time your order is placed will govern that transaction.

1. Company Information and Contact

1.1 Who we are
We are NILOVA ECOM LIMITED, a company registered in Hong Kong with business operations conducted under the brand name “Relentless Gear”.

1.2 How to contact us
You may contact us at support@relentless-gear.com. For the most efficient response, please include your order number in your message.

1.3 How we contact you
We will contact you via the email address provided at the time of purchase, unless otherwise specified.

2. Orders

2.1 How to place an order
Orders may be placed through our website. Once you’ve selected your product(s), you will be guided through the checkout process where you must enter your contact, billing, and shipping information. Please verify all details before submitting your order.

2.2 Order acceptance
Your order is an offer to purchase. You will receive an email acknowledging receipt of your order. The contract between you and us is formed only once we send an email confirming shipment of the product(s).

2.3 Eligibility
To place an order, you must be at least 18 years old and authorised to use the payment method provided. Orders placed by individuals under 18 require consent from a parent or legal guardian.

3. Order Cancellation by Us

3.1 Circumstances for cancellation
We may cancel your order if:

• The product is unavailable or out of stock
• We cannot verify your billing details
• We do not ship to your location
• There is an error in pricing or product description

3.2 Suspicious activity
If we suspect unusual or fraudulent activity, including bulk purchasing for resale, we may cancel the order. You may contact us if you believe this was done in error.

3.3 Suspension of supply
We may suspend supply to:

• Resolve technical issues
• Update the product for legal compliance
• Make product changes as notified

4. Products

4.1 Product description
We sell athletic wear and accessories. Product images on our website are for illustrative purposes. We make every effort to display colours accurately, but actual colours may vary based on your device.

4.2 Gift cards
We may offer digital gift cards. These:

• Cannot be used to purchase other gift cards
• Are non-refundable
• May have country-specific redemption restrictions
• Do not expire

5. Delivery

5.1 Shipping locations
We ship to multiple countries. Specific locations are listed on our website at checkout.

5.2 Risk and title
Risk transfers to you upon delivery to the carrier. Ownership transfers once full payment is received.

5.3 Shipping costs
Shipping charges are specified at checkout.

5.4 Delivery timeframe
Delivery depends on the method selected at checkout. High demand or promotional periods may cause delays.

5.5 Delays outside our control
We are not responsible for delays due to postal issues, customs, or weather. In such cases, we will inform you and offer cancellation and refund where applicable.

5.6 Missed deliveries
If no one is available to receive your order, the courier will leave instructions for redelivery or collection.

6. Your Rights

6.1 Faulty or misdescribed products
If your item is faulty or not as described, you may be entitled to a replacement or refund. Returns for such items are free of charge.

6.2 Cancellation for cause
You may cancel your order if:

• There’s a significant delay
• There’s a pricing or description error
• We’ve made changes to these terms you do not accept
• We’ve suspended supply for more than four weeks

6.3 Changing your mind
We offer a 30-day goodwill return policy. You must cover the cost of return unless otherwise stated. Exceptions include:

• Underwear, bottles, or sealed hygiene items that have been opened
• Custom or personalised products
• Items with removed care labels or missing components
• Final sale items

7. Returns and Refunds

For full return and refund terms, refer to Section 7 of these Terms or visit our Returns & Refunds Policy.

8. Our Right to Terminate the Contract

We may end the contract if:

• You fail to provide essential delivery details
• You refuse to accept delivery

We will refund you for any unshipped items in such cases.

9. Pricing and Payments

9.1 Product prices
Prices are shown excluding VAT or Sales Tax, which is added at checkout where applicable. Prices may change at any time but will not affect confirmed orders.

9.2 Payment methods
We accept Visa, Mastercard, American Express and other methods shown at checkout.

9.3 Pricing errors
If we find a pricing error after you’ve placed an order, we will contact you for confirmation before dispatch or cancel the order if necessary.

10. Discount Codes

10.1 Use of discount codes
Discount codes must be applied at checkout. They cannot be used retroactively.

10.2 Terms of use

• Valid only for a limited time
• Only one code per order
• Excludes sale and gift cards
• Non-transferable and not exchangeable for cash
• Refunds are processed at discounted prices

11. Limitation of Liability

11.1 Foreseeable losses
We are responsible for foreseeable losses only.

11.2 Business losses
We are not liable for commercial or business-related losses.

11.3 Liability cap
Our liability is limited to USD 100 unless otherwise required by law.

11.4 Statutory rights
Nothing in these terms excludes your legal rights under applicable consumer laws.

12. Personal Information

We process your personal data in accordance with our Privacy Policy.

13. Other Legal Terms

13.1 Transfer of rights
We may transfer our rights and obligations under this agreement. You may not transfer yours without our written consent.

13.2 Third-party rights
This contract is between you and us. No other party has enforcement rights.

13.3 Severability
If any part of this contract is deemed invalid, the remaining terms remain in full force.

13.4 Delay in enforcement
Even if we delay enforcing the contract, we retain the right to do so later.

13.5 Governing law
These terms are governed by the laws of England and Wales.

14. Dispute Resolution (if applicable in your jurisdiction)

We reserve the right to resolve disputes through arbitration or similar processes where required or legally permitted.
Email us at support@relentless-gear.com